Return Policy for GRAMCARAT Fine Jewelry & Gifts

At GRAMCARAT, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to return an item. Please review our return policy below:

Eligibility for Returns:

• Items must be returned within 10 days of the original purchase date.
• Items must be in their original condition.
• Custom-made or personalized items are non-returnable.

Process for Returns:

• Please return items in store, when possible. Otherwise, contact us (link to bottom of page or contact info on site) about your return.
• Provide your name, a description of the item, and the reason for the return.
• Pack the item securely and ship the item to our address (link to bottom of page or contact info on site). Customers are responsible for return shipping costs.

Refunds:

• All purchases are non-refundable. Once we receive and inspect the returned item, we will notify you if the item is approved for return.
• If approved, you will receive a store credit for the value of the returned item, which can be used for future purchases.

Exchanges:

• If you wish to exchange an item, please follow the return process and indicate that you would like an exchange. Once we receive the returned item, we will process the exchange and ship the new item to you.

Thank you for choosing GRAMCARAT. We value your business and are committed to ensuring your satisfaction. For any questions or concerns, please do not hesitate to reach out to us.

 

GRAMCARAT Fine Jewelry & Gifts

buy@gramcarat.com / 240-261-4300

7201 Wisconsin Ave, Ste 101, Bethesda, MD 20814