Refund policy

Return Policy – GRAMCARAT Fine Jewelry & Gifts

Welcome to GRAMCARAT Fine Jewelry & Gifts, your trusted local jeweler serving Bethesda,
Chevy Chase, Rockville, North Bethesda, and surrounding areas within a 5-mile radius of 7201
Wisconsin Ave, Suite 101, Bethesda, MD 20814.

We are dedicated to providing exceptional fine jewelry and personalized customer service.
While we hope you adore your purchase, we understand that returns may sometimes be
necessary. Below, you’ll find our clear and transparent return policy.

For any inquiries, please call 240-261-4300, email us at buy@gramcarat.com, or visit us online
at www.gramcarat.com.

Store Hours
Tuesday – Saturday: 10 AM – 6 PM
Sunday & Monday: Closed
Visit us in-store during our open hours, or contact us via phone or email for assistance.

General Return Guidelines
Returns for Refund
We offer returns for a full refund within 14 days of the original purchase date, provided:

Items are in new, unused condition with all original packaging, certificates, and documentation.
A $99 restocking fee will apply (excludes defective or incorrectly shipped items).
Non-returnable items include custom-made or engraved jewelry and final sale items.

Exchange Policy
Exchanges are available for items of equal or greater value within 14 days of purchase:

Items must be in their original, unused condition.
Customers are responsible for any price differences, taxes, and shipping fees.
Custom or engraved jewelry is not eligible for exchange.
A $99 restocking fee applies to exchanges.

 Non Refundable Items:

  •  To maintain the integrity of our fine jewelry collection, the following items are not eligible for
    return or exchange:
 

 Restoration or Repair:

  • Jewelry that has been altered, repaired, or restored is not eligible for return. However, we provide complimentary resizing or additional adjustments following restoration, if needed.

 

How to Return or Exchange: 

Contact Us:

  • Email buy@gramcarat.com or call 240-261-4300 to receive a Return Authorization Number (RA).

Ship Securely:

  • Use insured, trackable shipping for all returns or exchanges
  • Customers are responsible for return shipping costs unless the item is defective or the error is ours.

  • Ensure the item is securely packaged to avoid damage during transit.

Important Notes:

Inspection: All returned items will be inspected for wear, damage, or alterations. Items not meeting return criteria will be shipped back to you at your expense.

Third-Party Purchases: Items purchased from third-party retailers or online marketplaces are not eligible for return or exchange with GRAMCARAT Fine Jewelry & Gifts.

Fraud Prevention and Chargebacks

To ensure fairness and protect against fraud, all returns are subject to our team’s approval. We reserve the right to refuse returns in cases of policy misuse, fraudulent activity, or chargeback disputes. In the event of a chargeback, we will provide supporting documentation to resolve the issue, including proof of delivery and signed receipts.

Why Choose GRAMCARAT Fine Jewelry & Gifts?

At GRAMCARAT Fine Jewelry & Gifts, we are proud to serve the Bethesda, Chevy Chase, Rockville, and North Bethesda communities with high-quality fine jewelry, including engagement rings, wedding bands, and custom designs.

As a family-owned business, we take pride in our integrity, craftsmanship, and exceptional customer service. Your satisfaction is our top priority. If you have any questions or concerns, don’t hesitate to contact us.

Thank you for trusting us as your local jeweler!

Contact Us:

Phone: 240-261-4300

Email: buy@gramcarat.com

Visit: 7201 Wisconsin Ave, Suite 101, Bethesda, MD 20814

Website: www.gramcarat.com